My resume is as follows:

Nicholas McDermott

1 Frederick St Flr 2
Ashley, PA 18706
(570) 706-5537

email: darkstar@darkenedeyes.com

Work Experience

C3i, Inc
100 Baltimore Drive
Wilkes Barre, PA 18702

June 2009 – present  Helpdesk Technician – C3i, Inc.

Supported pharmaceutical sales representatives with their applications and hardware, including troubleshooting, setting up repair/replacement orders, facilitating communication between customers and third-parties for unsupported issues, initiating requests for password resets and the like that could not be handled by the helpdesk directly, assisting users in removing infections, and assisting customers in setting up a remote session with our remote assistance team for more complicated software-based problems.

2008 – present             Freelance Web Development

Installation and configuration of pre-built content management systems such as Mambo, Joomla and WordPress. Self-taught in HTML and CSS, currently studying PHP and MySQL development and can read such code to understand its’ importance. Future plans involve learning technologies such as AJAX and/or Ruby.

Best Buy
449 Arena Hub Plaza
Wilkes-Barre, PA 18702

2006 – June 2009            Counter Intelligence Agent – Geek Squad

Responsible for assisting customers with their day to day computer needs by answering questions as well as troubleshooting any problems they may bring in, also responsible for maintaining detailed notes when working on customer issues to ensure satisfaction as well as a solid line of communications between technicians.

Perform software related repairs including, but not limited to: virus/spyware removal, Operating system corruption, Software related networking issues, Data recovery, etc…
Replaced failing hardware for clients after pinpointing the problem through a hardware diagnostics procedure.

Assisted customers by answering questions in a manner that promotes excellent customer service as well as helping maintain an organized and productive work environment where customer pieces were organized in a first in first out basis to ensure a reasonable turn around time for all customers.

Performed scheduling services for on-site appointments using company scheduling software systems, included taking detailed notes of customer problems face-to-face or via telephone, ensuring that proper services were scheduled, and contacting on-site technicians to verify all work and ensure that they had the full account of what needed to be performed.

Best Buy
449 Arena Hub Plaza
Wilkes-Barre, PA 18702

2004 – 2008                Customer Specialist – Computers/Home Office

Primary responsibilities included assisting customers with purchase decisions and helping to inform them of what was being offered at the time to help fulfill their individual needs.  Secondary responsibilities included departmental maintenance such as cleaning, as well as making sure product was fully stocked as well as properly priced and organized.

EDUCATION

Luzerne County Community College
1333 South Prospect Street
Nanticoke, Pa 18634
Computer Systems Technology
September 2004 – May 2005

Penn State University Wilkes-Barre
Old Rte 115 P.O. Box PSU
Lehman, Pa 18627
Computer Information Systems
September 2003 – May 2004

SOFTWARE/TECHNOLOGY EXPERIENCE

Windows 95/98/2000/ME/XP/VISTA
Linux
Microsoft Office suite (2003 and 2007 versions)
Microsoft Frontpage
HTML/CSS
Dreamweaver
Acronis Imaging software
Consumer Routers and WIFI devices
Network Switches/Hubs
Siebel 7-based software use
Minor Visual Basic experience
Minor PHP/MySQL experience

Various types of consumer and corporate protection suites, including products from Kaspersky, Norton/Symantec, McAfee, Webroot, A-Squared, AntiVir, AVG, Ad-Aware, Trend Micro, MalwareBytes and others.

REFERENCES

References will be provided upon request

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